Refund policy

Last updated: October 9, 2026

The 30-Day Dry Promise

We want you to feel protected. If our boxers don't work for you, you can ask for a refund within 30 days of delivery. Because this is underwear, you don't need to send anything back.

How to make a claim

  1. Email us at zepiaa@gmail.com within 30 days of delivery, with your order number and a few words on what didn't work for you (fit, absorbency, comfort). This helps us improve.
  2. We reply within 1 business day and confirm your refund.
  3. Your refund goes back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

Conditions

  • The 30-Day Dry Promise covers the price of the products in your first order. Shipping fees, when paid, are not refunded.
  • It is limited to one claim per customer (same name, email, shipping address or payment method).
  • Claims sent more than 30 days after delivery cannot be accepted.
  • We may decline claims that show clear signs of abuse.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement at no cost, or refund you if you prefer. No return needed.

Lost packages

If your tracking shows no movement for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us. We'll reship your order for free.

Cancellations

Orders are prepared quickly. If you need to cancel, email us within 12 hours of placing your order. Once an order has shipped, it can't be cancelled, but you're still covered by the 30-Day Dry Promise.

Returns

For hygiene reasons, we don't accept returns of worn or unpacked underwear. That's exactly why our promise doesn't require you to send anything back.

Contact

Zepiaa is operated by MAK BUSINESS LLC. Questions? Email zepiaa@gmail.com. We reply within 1 business day.